I have ordered from them 3 times prior to this current order and never had a problem. I guess 4 is the unlucky number. As many reviews reference before mine, my latest order was placed close to a month ago. I paid immediately for which they acknowledged receipt of the same the following day. I received a tracking number on March 8. A couple of days later I check the status and see "Pending" ticket has been issued but, package was never sent to their local post office. This status has stayed the same for 3 weeks now. My local post office tells me that it appears the sender issued a package ticket but never sent it.